Our Policies
At Kim Cương, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we can provide the best customer experience.
If you have any questions or concerns please feel free to reach out at any time.
Price Matching Policy
The price match applies to other merchants selling item(s) of the same quality within Canada
Shipping and Delivery at Kim Cương
Coverage
Outward shipping to our customer for the first time will be covered by Kim Cương.
In the case of returns, unclaimed package returns or reshipping costs are not covered.
Kim Cương is not responsible for item(s) lost, damaged in shipping or due to carrier policy.
In the case of item(s) being destroyed due to carrier policy after the prescribed waiting period, no refund will be granted.
Exchange Policy
Coverage
Within 3 days of receiving the items, if there are any complications, items may be exchanged or refunded.
Please get in touch with us within 3 days to begin the exchange process, exchange of equal-value items is not subject to fees
Please note that Items must arrive at the store within 14 days of receiving the Items.
For Refunds please refer to the Refund Policy Below
Return Policy
Coverage
Returns are recommended to be requested within 7 days of receiving the item(s).
Items may be accepted for return within 14 days of receiving the item(s), contingent upon items being returned to the store within this time frame
Please note that returns are subject to a 5%~15% processing fee and that we are not responsible for fees incurred for shipping items.
Items may be refused for a refund under the following conditions
Item(s) has been returned Damaged, With signs of Wear or Have been Altered
Item(s) have been received after the 14-Day Time frame
Item(s) purchased were Discounted, On-Sale or Personalized
Cancellation Policy
For online purchases, Cancellations are accepted within 12 hours of the purchase time
Please contact: kcjeweler@outlook.com to request for cancellation